Answers on booking, price, payment and cancellation. If something is missing, write to us.
On JetOpti you send your request directly to the charter company that owns and flies the jet. Here we call it the operator.
No. Until you pay, nothing is binding and nothing is paid. Until then you can withdraw your request at any time, free of charge.
With the operator that carries out your flight. JetOpti arranges the flight and is not a party to the contract of carriage. You learn which operator it is when it accepts, that is before you pay.
An empty leg: the jet has to fly the route anyway, for example back to its base. That is why it is much cheaper. The operator’s flight plan sets the route and the departure time or a time window. There is no return flight with it.
The price is for the whole jet, not per person. It includes the flight with crew, positioning the jet to your departure airport, landing and handling fees and the JetOpti fee.
For a hot deal there is no positioning, because the jet flies the route anyway. For a return flight on a later day, the jet’s waiting time at the destination is included too. This is shown with the price.
Catering and transfers are available on request. The operator contacts you about them and also tells you whether they cost extra.
Nothing on top. The final price includes the JetOpti fee of 8 %; the rest is the operator’s price.
Example: of a final price of €10,000, €9,200 is the operator’s price and €800 is the JetOpti fee.
If you request an operator’s own jets through that operator’s website, there is no fee.
The price you see when you send the request is part of your request. If the operator proposes another price, you see it before paying and decide yourself.
Only once the operator has accepted your flight. Then you pay in “My bookings” with “Pay now”. Only the payment makes the flight a firm booking for you.
By card via Stripe, in a single payment for the whole flight, return flights included. Bank transfer or cash is not possible.
The operator that carries out your flight, directly. The payment goes through Stripe to its account; JetOpti only receives the fee. That is why the payment page shows the operator’s name.
JetOpti issues the invoice for the flight in the operator’s name. As soon as it is available, you find it in “My bookings” with your booking.
You only pay once the operator has confirmed your flight, in a single card payment via Stripe. The connection is encrypted (TLS), and Stripe is certified to PCI DSS Level 1. If your bank requires 3-D Secure, you also confirm the payment with your bank. We never see or store your card details.
The cancellation terms of the operator that carries out your flight apply. You see them before you send your request and confirm them. If the operator has not set terms of its own, our standard terms apply.
Each operator sets its own cancellation terms, separately for regular flights and for hot deals. They are shown in the request form in the box “Cancellation Terms”, and you confirm them before you send the request.
We store these terms with your booking. If the operator changes them later, the version you confirmed still applies to your booking. You can find it at any time in “My bookings” with your booking.
Then these standard terms apply:
You cancel · You get back
Hot deals are non-refundable unless the operator has set terms of its own for hot deals.
What counts is the time until the scheduled departure. For an outbound and return flight in one booking, the outbound flight counts, and the cancellation applies to both flights.
Example: you paid €10,000 and cancel 48 hours before departure. Under the standard terms you get €5,000 back.
Nothing. You only pay once the operator has accepted. Until then you can withdraw your request at any time. Even after the operator accepts, cancelling is free as long as you have not paid.
If the operator cancels your paid flight, you always get the full amount back, whatever the reason, for example technical issues, crew or weather. This applies regardless of its cancellation terms.
Open your booking in “My bookings” and choose “Cancel booking”. If the operator has not accepted yet, the button says “Withdraw request”. Before you confirm, you see which term applies and how much you get back. You can cancel until the scheduled departure.
The refund runs automatically through Stripe, the payment service you paid with, back to your original payment method. It usually takes 5 to 10 business days, depending on your bank. Only what the cancellation terms provide for is deducted; we deduct no other fees. You get an e-mail about it.
No. Under German law there is no statutory right of withdrawal for flights on a specific date (§ 312g (2) no. 9 BGB). The cancellation terms apply.
An airline with an Air Operator Certificate (AOC), issued by the aviation authority of its country. The operator is responsible for flight operations, the crew and the maintenance of the jets.
When it registers, an operator states its AOC: the company it is issued to, the number and the issuing authority. We check the operator before we approve it. Only then can it offer flights.
In the partner agreement it undertakes to hold all required licences and the insurance required under Regulation (EC) No 785/2004.
When it accepts, that is before you pay. The name is in the e-mail about the acceptance and on the payment page.
Whether the flight goes ahead is decided by the operator and its crew. If the operator cancels your paid flight, you always get the full amount back.
Not to see jets and prices. With the code you get when you send your first request, we create your customer account, without a password. In “My bookings” you then find all requests, payments and invoices.
Yes. Under “Hot deal alerts” you choose airports and a radius. When a new hot deal matches, we let you know by e-mail or by push in the app.
Under “Profile” with “Delete account”. What we still have to keep afterwards, for example invoices, is set out in the privacy policy.
Write to us at info@jetopti.com. We reply within 24 hours. If it is about a booking, please quote the booking number from your e-mail.